When your tenants are in a pickle, consider it unpickled.
Tenants submit requests from any device — no app required. AI triages urgency, drafts responses, and suggests contractors. You just approve with one tap.
No credit card required. Setup takes under 5 minutes.
New request · Unit 4B
"No heat in the apartment..."
UnpickledNo heat in apartment
Sarah T. · Unit 4B · Just now
"No heat in the apartment, it's really cold tonight. Can you send someone?"
"Hi Sarah, we've received your request and have flagged it as an emergency. We're contacting our HVAC contractor now and will update you within the hour."
Work order created
Ready to send or share
Built for landlords who are tired of…
- closeTenants texting your personal number at all hours
- closeForgetting which tenant reported what
- closeManually forwarding requests to contractors
- closeSending the same acknowledgement texts over and over
- closeHaving no record when a tenant disputes a repair
How It Works
From pickle to sorted in under a minute
Tenant submits a request
No app download, no login required. Tenants just open your property link or text your dedicated number, describe the issue, and attach photos.
AI classifies, drafts, and suggests
Urgency is classified in seconds. A response is drafted. The right contractor from your saved contacts is suggested — all before you even open the app.
You approve with one tap
Review the AI draft, tweak if needed, and hit approve. Tenant gets their update. A work order is ready to send — or share as a link to put the job out to tender.
Features
Every request, from every tenant, organised.
AI Triage
Every inbound request is instantly classified: emergency, urgent, or routine. Hard-coded overrides mean gas leaks and flooding are always escalated — AI can't downgrade them. No more midnight wake-up calls for a squeaky door.
Work Orders & Approval
AI drafts a tenant acknowledgement and generates a shareable work order. You review, edit if needed, and approve. Send directly to a contractor or share the link to put the job out to tender. Every step stays on your terms.
Centralised Inbox
Every request across every unit, in one organised dashboard. Full photo and message history per request. When a tenant disputes a repair six months later, you have the receipts.
The Difference
Same request. Completely different experience.
Without Unpickled
Tenant texts your personal number at 11pm
You miss it between other messages
Tenant follows up 3 days later, frustrated
You scroll back through WhatsApp trying to find the original message
You manually call around for a contractor
No record of what was agreed or when
3+ days to resolve
With Unpickled
Tenant submits a request from their phone — no app needed
AI classifies urgency and drafts a response instantly
You get a notification with everything ready to go
One tap: tenant acknowledged, work order created
Share the work order link or send directly to a contractor
Full timeline logged — photos, messages, status changes
Under a minute
Your AI maintenance agent, inside ChatGPT or Claude
Approve, triage, and check on requests from whichever AI assistant you already use. Ask “any urgent requests?” or “approve the leak at 123 Main” — same one-tap approval guardrails either way. No message sends without your explicit OK.
Available on all paid plans. ChatGPT requires a Plus subscription.
One plan. Every feature. Just pick your size.
Every plan includes AI triage, work orders, a tenant portal, and a dedicated SMS number. Start with a 14-day free trial — no credit card required.
Everything included
Need more than 50 units? Leave your email and we'll notify you when larger plans are available.
FAQ
Common questions
Do my tenants need to download an app?expand_more
No. Tenants submit requests by texting your dedicated number or visiting your property's web link. No app download, no account, no login required.
What happens during my free trial?expand_more
You get 14 days to try the web portal, AI triage, work orders, and contractor management — no credit card required. SMS is enabled once you subscribe. If you don't subscribe, your account stays accessible but inactive until you choose to delete it.
Can I use Unpickled in the UK or Canada?expand_more
Yes. Unpickled is available for landlords with properties in the United States, United Kingdom, and Canada. Your dedicated SMS number will be provisioned in your country.
Does the AI ever send messages without my approval?expand_more
No. The only automated message is an initial receipt confirmation for the very first SMS from a new number — just so tenants know it arrived. Every other message requires your explicit approval before sending.
How does AI triage work for emergencies?expand_more
Emergencies like gas leaks, flooding, loss of heating, or sewage backup are hard-coded overrides — the AI cannot downgrade them. They are always classified as emergency regardless of how the issue is described.
Can I manage multiple properties?expand_more
Yes. There's no limit on properties or units within your plan's unit count. Each property gets its own web form link and QR code flyer. All requests land in one organised inbox.
Ready to unpickle your maintenance?
Set up in under 5 minutes. No credit card required to start your 14-day free trial.
Start your 14-day free trial